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‎03-15-2021 05:56 PM - last edited on ‎03-15-2021 06:01 PM by

HP Recommended

I NEED HELP FIGURE OUT MY PRINTER HP ENVY PHOTO 7858 DISPLAYS ONLY DOOODEAD OR B8334FB4 AND WOULD NOT ALLOW ANYTHING .I TRIED ALL RE STARTING AND REBOOTING BUT NOT WORKING. PLEASE HELP .TRIED CALLING [content removed]IT GOT ME HOLDING FOR MORE THAN 2 HOURS. IAM HELPLESS. THANK YOU.

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1 REPLY 1

‎03-16-2021 10:54 AM

HP Recommended

@DHAKAL

 

Welcome to the HP support community.

 

Remove the ink cartridges, and reset the printer

  1. Remove the ink cartridges from the printer.

  2. With the printer turned on, disconnect the power cord from the printer.

  3. Unplug the power cord from the power source.

  4. Wait at least 60 seconds.

  5. Reconnect the power cord to a wall outlet and to the printer.

    NOTE: 

    HP recommends plugging the printer directly into a wall outlet.

  6. Turn the printer on.

  7. Reinsert the ink cartridges, and then close the ink cartridge access door.

  8. If you receive a prompt to print a calibration or alignment page, do so.

You can refer this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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