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    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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Message 1 of 2
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HP ENVY ERROR on Control Panel B840DC5C

HP Recommended
eNVY 5530
Microsoft Windows 10 (64-bit)

When turning printer on, it looks like it is going to work then comes up blue exclamation mark and error of B840DC5C on the control panel display. Then display turns black and white striped and does nothing else....HELP!

1 REPLY 1
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@RW78, Welcome to HP Support Community!

 

I see that the printer is in the error state and I'd suggest you follow the steps from the document '0xc19a0005' or Similar Error Code Displays to isolate and resolve the issue.

 

Also, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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