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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
monstersarge
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HP ENVY Photo 7155 with Setup Cartridges Error

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HP Envy Photo 7155

I have a store returned, brand new sealed HP Envy 7155 Printer that has the setup cartridges with the box.  I installed the printer and cannot get past the 'Use SETUP Cartridges that came with your printer".  These are the SETUP Cartridges that came in the box sealed.  I tried taking one out, restarting, using the other one to try single mode.  No luck.  I reset the entire machine and started from scratch and cannot get around the setup error.  Please help........!  Frustrated and never been able to even use the printer yet.  

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Jay_G24
HP Support Agent
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Hi @monstersarge,

 

I'd like to help!

 

I understand you are receiving a "use setup cartridges" error.

 

We would have to perform an OOBE reset on the printer to bypass the error

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • In order to access your private messages, click the support private message icon on the upper right corner of your HP Support community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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