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‎11-06-2025 09:50 AM

HP Recommended

Printer will not go past 1 dot on startup screen. Unplugged, removed cartridges, held power button down 30 seconds, reinstalled cartridges, plugged in….same issue presents. How can this be resolved to get printer back up and running?

1 REPLY 1

‎11-06-2025 09:55 AM - edited ‎11-06-2025 09:57 AM

HP Recommended

This seems to be a hardware problem, but try this and let me know if it works.
https://www.youtube.com/watch?v=w6YdPsxu0VQ

 

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