HP Envey 4524 colour ink error

[Eweda]

Short time after I replaced the inks for HP ENVEY 4524 I received an error massage "Remove and reinstall the indicated ink cartridge....". Based on answers related to similar problem, I have tried the following:

- I removed the reinstalled the inks

- I hard reset the printer

- I cleaned and reinstalled the ink

Non of the above solutions is working and the colour cartridge still not working and I am still receiving the error massage.  It is quite frustrating as the cartridges are quite new.

[Echo_Lake]

@Eweda

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle.

If the issue persists, follow next steps from this link: https://support.hp.com/us-en/product/hp-envy-4520-all-in-one-printer-series/5447920/model/8900983/do...

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Eweda]

Thanks for the reply. As I mentioned in my first post. I have already done the hard reset as you described. I have also taken out and clean the cartridge. The printer still giving out the error massage “Remove and reinstall the ink cartridge ...”. For some reason the printer cannot see the colour ink cartridge. When I checked the ink level I can see the black ink but the colour ink looks like as it is not installed. 

[Echo_Lake]

@Eweda

Thank you for posting back.

I appreciate your efforts to try and resolve the issue. Since you have already tried most of the troubleshooting steps to resolve this issue,  

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.