HP Envy 4500 is only printing in color purple

[Jbp9812]

ENVY 4500 e- All in one printer is only printing in the color purple. When I do the ink test page, the color yellow does not print at the bottom. Only cyan and the other colors.

[Raj_05]

Hi @Jbp9812,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like there might be an issue with the yellow ink cartridge or the printhead. Here are some troubleshooting steps you can try.

• Check Ink Levels: Make sure the yellow ink cartridge has enough ink. Sometimes, low ink levels can cause printing issues.
• Clean Printhead: The printhead may be clogged, especially if the printer hasn't been used for a while. Most printers have a utility for cleaning the printhead. Check your printer's manual for instructions on how to run a printhead cleaning cycle.
• Manually Clean Printhead: If the automated printhead cleaning doesn't work, you can try manually cleaning the printhead. You'll need to access the printhead, which is usually accessible once you open the printer. Gently wipe the printhead with a lint-free cloth dampened with water or a mild cleaning solution. Be careful not to damage the printhead.
• Replace Ink Cartridge: If cleaning the printhead doesn't solve the issue, try replacing the yellow ink cartridge. Sometimes, ink cartridges can become faulty or dried out.
• Check Printer Settings: Ensure that the printer settings are correctly configured. Sometimes, settings like "Print in Grayscale" or "Black and White Only" can affect color printing.
• Update Printer Drivers: Make sure you have the latest printer drivers installed on your computer. Sometimes, outdated drivers can cause printing problems.

By going through these steps, you should be able to identify and resolve the issue with your HP ENVY 4500 printer's color printing.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support