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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
amoskowitz
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HP Envy 4500 lost duplex printing after last firmware update

HP Recommended
HP Envy 4500 all in one printer
Microsoft Windows 10 (64-bit)

So about a week ago I completely lost the ability to duplex print and cant figure out why this happened i followed the useless virtual assistant solution but lets see that was useless, I am really getting sick of wasting paper.

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ShlomiL
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Hi,

Try following below specific version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

 

Try printing and check for any change, if the same remains try printing using the newly added print queue copy (Copy1) and check for any difference.


Shlomi



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amoskowitz
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nope, followed your instructions and duplex is still not there. I used the doctor it said it found issues yet it did not fix what i was looking for also its gone on every other computer in my home (3) so this is definitely a firm ware issue

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amoskowitz
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Hi i dont know if you saw my response a few days ago but this did not work

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ShlomiL
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Hi,

Please place a page on the flatbed glass and select Copy, then Copy Document.

Click on Two-sided and select 1 Sides > 2 Sided.

Press OK and then on Start Black or Color, when it ask to load the next page press OK.

 

Can the hardware successfully copy and result a two-sided copy job output?

 

Shlomi



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