HP Envy 4504 Printer froze

[katiejoanneboyd]

HP Envy 4504 Printer froze. It was printing the alignment page fine with the new ink cartridges we have just put in. It then said scan the page and would not scan the page. Now all it keeps saying is “load plain white paper then press OK”. It won’t let us go off of this. So then we press OK to continue. It then says “now printing alignment page…” and that’s it. It freezes on that. You can’t go off of it, you can’t stop it. We have turned it off and on several times. We have unplugged it all. Plugged it back into the wall socket after leaving it for several minutes. Tried unplugging it holding the button & plugging it in at the same time and it keeps repeating the same process and getting stuck on the same bit.

 

 

[Kuroi_Kenshi]

Hi @katiejoanneboyd,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Restart the Printer

• Turn off the printer by pressing the power button.
• Disconnect the power cord from the back of the printer.
• Wait for about 60 seconds.
• Reconnect the power cord and turn the printer back on.

Clear Paper Jam

• Make sure there are no paper jams or obstructions inside the printer.
• Open the paper tray and the access door to check for any stuck paper.

Reload Plain White Paper

• Ensure that you have loaded plain white paper in the input tray.
• Make sure the paper is correctly loaded and the width guides are properly adjusted.

Reset the Printer

• If turning the printer off and on did not work, perform a printer reset to clear any stored error states.
• Turn off the printer.
• Disconnect the power cord both from the printer and the power source.
• Wait for at least 60 seconds.
• Reconnect the power cord to the printer and the power source.
• Turn on the printer and follow any prompts on the control panel to complete the alignment process.

Update Printer Firmware

• Ensure your printer has the latest firmware updates installed.
• Check the HP support website for any firmware updates available for the HP Envy 4504.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[katiejoanneboyd]

Hello, I tried what you suggested and now it’s just doing this, even when I unplug all the cables leave 60 seconds etc. thank you

[Kuroi_Kenshi]

Hi @katiejoanneboyd,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Reset the Printer

1. Turn off the printer and disconnect the power cord from the back of the printer.
2. Unplug the power cord from the wall outlet.
3. Wait for at least 60 seconds.
4. Plug the power cord back into the wall outlet and then reconnect it to the printer.
5. Turn the printer back on.

Check for Paper Jams

1. Open the printer's cartridge access door and check for any paper jams.
2. Make sure the carriage can move freely across the width of the printer.
3. Remove any jammed paper you might find carefully.

Update Printer Firmware

1. Make sure your printer is connected to the computer.
2. Visit the HP Customer Support - Software and Driver Downloads page.
3. Enter your printer model and download the latest firmware update if available.
4. Follow the on-screen instructions to update the firmware.

Clean the Ink Cartridges and Printhead

1. Turn off the printer and disconnect the power cord.
2. Open the cartridge access door.
3. Remove the ink cartridges.
4. Clean the copper-colored contacts with a lint-free cloth slightly moistened with distilled water.
5. Clean the printhead.
6. Reinstall the ink cartridges and close the cartridge door.
7. Reconnect the power cord and turn on the printer.

Perform a Hard Reset (Advanced)

1. Disconnect the power cord from the printer while it is on.
2. Unplug the power cord from the wall outlet.
3. Press and hold the printer's power button for at least 15 seconds.
4. Reconnect the power cord back to the wall outlet and then to the printer.
5. Turn on the printer.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,