HP Envy 4520 Error

[CindiS319]

I'm getting an ERROR: 0xB87350BC on my HP Envy 4520 and cannot find any info on this error anywhere.  I've tried resetting the printer and putting in new ink cartridges but nothing is clearing it.  It starts up for about 30 seconds and then the error appears and nothing clears is.  Please help.

[Kumar0307]

@CindiS319, Welcome to the HP Support Community!

A 0x error indicates a hardware issue with the printer. Let us try these steps to resolve this issue: 

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Check for any jams inside the printer and make sure the print carriage is moving freely.

For more info on resolving 0x errors, refer to -  '0xc19a0005' or Similar Error Code Displays

If the issue persists, please reach out to the HP Support in your region regarding the service options for your printer. 

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

Keep me posted for any other assistance.

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Have a great day!