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‎06-09-2017 12:45 PM

HP Recommended
Product: HP Envy 4520
Operating System: Mac OS X 10.11 El Capitan

I have a new HP Envy 4520 that I am trying to connect to a MAC (OS X 10.11.6).  Both devices show connected to wireless.  I can ping both device's IP addresses from another PC connected to the router.  Problem is that when open Printers&Scanners on the MAC, it says that no printers are available.  I've reset both the router and the printer.  Nada.  Any suggestions?

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-09-2017 01:06 PM - edited ‎06-09-2017 01:09 PM

HP Recommended

Hi there,

 

Have you downloaded the Envry 4520 printer driver to your Mac?  If not, follow the instructions below.

 

  1. Go to the Envy 4520 product page: https://support.hp.com/us-en/product/HP-ENVY-4520-All-in-One-Printer-series/5447920
  2. Click on the blue "Software and Drivers" rectangle.
  3. Select the "DOWNLOAD" button for HP Easy Start and follow the instructions from there.

View solution in original post

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3 REPLIES 3

‎06-09-2017 01:06 PM - edited ‎06-09-2017 01:09 PM

HP Recommended

Hi there,

 

Have you downloaded the Envry 4520 printer driver to your Mac?  If not, follow the instructions below.

 

  1. Go to the Envy 4520 product page: https://support.hp.com/us-en/product/HP-ENVY-4520-All-in-One-Printer-series/5447920
  2. Click on the blue "Software and Drivers" rectangle.
  3. Select the "DOWNLOAD" button for HP Easy Start and follow the instructions from there.
Was this reply helpful? Yes No

‎06-09-2017 01:26 PM

HP Recommended

Thanks for the help.  Somehow I missed that step in reading the product litereature.  DOH!

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‎06-09-2017 02:16 PM

HP Recommended

You bet!  Thanks for letting me know - glad to hear you were able to get it sorted out.  Happy printing!

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