HP Envy 4520 blank blue screen

[Rjones84]

Hello,

My Envy 4520 printer will not display the screen.  It is a blue blank (no codes) Screen.  I have unplugged, disconnected, tried connecting through my phone and laptop but I cannot get it to work.  I can print only if i restart my printer.  Please help. 

[Raj_05]

Hi @Rjones84,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP Envy 4520 printer is experiencing a display issue with a blank blue screen. Here are some steps you can try to troubleshoot and resolve this issue.

Restart the Printer: Sometimes, a simple restart can resolve temporary display glitches. Ensure you turn off the printer, unplug it from the power source, wait for about 1-2 minutes, then plug it back in and turn it on.

Reset the Printer:

• Press the Power button to turn off the printer.
• Disconnect the power cord from the rear of the printer.
• Wait for about 30 seconds, then plug the power cord back into the printer.
• Press the Power button to turn on the printer and check if the display is working properly.

Update Firmware:

• Ensure your printer's firmware is up to date. You can usually update the firmware through the printer's control panel or the HP website. Updating firmware can sometimes resolve display issues and improve printer functionality.

Check for Hardware Issues:

• Inspect the printer for any visible signs of damage or loose connections, especially around the display area. Ensure all connections are secure.

Factory Reset:

• As a last resort, you can perform a factory reset on your printer. Note that this will erase all custom settings and return the printer to its original factory settings. Refer to your printer's manual for instructions on how to perform a factory reset.

These steps should help you diagnose and hopefully resolve the issue with the blank blue screen on your HP Envy 4520 printer.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support