HP Envy 4520 with blue screen and no error message. Tried disconnecting. Still blue screen.

[jg824]

HP ENVY 4520 printer with blue screen.  On button does not light up. Tried disconnecting several times. When plugged back in, blue BLANK screen appears.  On button does NOT light up.  No options on blue screen - completely blank.

[Sneha_01]

Hi @jg824,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Envy 4520 printer is showing a blank blue screen and the power button does not light up, it indicates a potential hardware issue. Here's what you can try to troubleshoot and resolve the problem:

1. Check Power Connection:

1. Verify Power Connection: Ensure that the power cord is securely connected to both the printer and the power outlet. Try plugging the printer into a different outlet to rule out power issues.

2. Perform a Hard Reset:

1. Power Off the Printer: Press the power button to turn off the printer.
2. Disconnect Power Cord: Unplug the power cord from the printer and wait for about 60 seconds.
3. Reconnect Power Cord: Plug the power cord back into the printer.
4. Power On the Printer: Press the power button to turn on the printer and see if the blue screen persists.

3. Check for Obstructions:

1. Inspect Printer: Open the printer cover and check for any obstructions or debris inside the printer, such as paper jams or foreign objects.
2. Remove Obstructions: If you find any obstructions, carefully remove them from the printer.

4. Update Printer Firmware (if possible):

1. Access Printer Settings: If your printer has a functional display screen, navigate to the settings menu.
2. Check for Updates: Look for an option to check for firmware updates. If updates are available, follow the on-screen instructions to download and install them.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support