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‎01-16-2021 04:26 PM

HP Recommended
Product: HP Envy 4520 Printer
Operating System: iOS

HP Envy 4520 printer won’t print yellow. Went through 5 rounds of 2-step cleaning. That process did appear to tighten up the cyan and magenta boxes/lines on the Print Quality Diagnostic page. However, on all cleaning passes, there is no trace of yellow. It’s not even faint. Then opened printer and carefully wiped around cartridge plate with distilled water and lint-free cloth. No change. This printer will not print color correctly from iOS (iPad and Mac) or Win10. Exact same print quality from both. It’s not a driver issue. The printer indicates it has the latest software updates. The black, cyan and magenta print fine. We only use HP cartridges. The printer indicates the color cartridge is 2/3 full. Please advise on how to replace color cartridge. Thanks.

Category:
3 people had the same question
1 REPLY 1

‎01-19-2021 12:46 PM

HP Recommended

@JOT22

 

I reviewed your post and I understand that the printer is not printing yellow color.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/product/hp-envy-4520-all-in-one-printer-series/5447920/document/c047184...

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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