HP Envy 4522 printing error. "Out of paper" when there are papers inside

[vitamincee]

I put papers in my HP Envy 4522 printer but it keeps saying Out of paper. I have no idea about printers. Send help, please! Thanks.

Also, how can I factory reset the printer?

[Jay_G24]

Hi @vitamincee,

I'd like to help!

Try the below suggestions-

Check the paper, and then reload it

Check the paper stack for defects such as wrinkled, torn, or bent pieces that might cause a pick-up issue.

1. Remove any paper from the paper tray.

2. Remove any severely bent, wrinkled, or torn paper found in the stack.

3. Check for obstructions inside the paper tray. Make sure nothing blocks the paper from engaging with the rollers.

4. Make sure the paper stack is even on all sides.

5. Load the stack of paper into the paper tray.

   

6. Close or push in the paper tray.

7. Select the correct paper size on the printer control panel or in the printer software.

Clean the paper pick rollers

1. Clean dirt or debris from the paper pick rollers to resolve paper feed issues.
2. Clean the paper pick rollers (top paper tray)
3. Clean the paper pick rollers (under printer)
4. Clean the paper pick rollers (inside printer)

For instructions, refer -An 'Out of Paper' error displays, printer does not pick paper

Reset the printer

Reset the printer to recover from printer errors or failures.

1. With the printer turned on, disconnect the power cord from the printer.

2. Unplug the power cord from the power source.

3. Wait 60 seconds.

4. Reconnect the power cord to a wall outlet and to the printer.

   NOTE: 

   HP recommends plugging the printer directly into a wall outlet.

5. Turn on the printer to complete the reset.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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