cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
86
Flag Post

Solved!

HP Envy 4527 - one or more of your cartridges has a problem after latest firmware update

HP Recommended
ENVY 4527
Other

HP Envy 4527 - one or more of your cartridges has a problem after latest firmware update 

 

After the latest auto-update on firmware, I am now being present with the message "one or more of your cartridges appears to have a problem" 

 

these where both new a couple of weeks before the update and were working perfectly.

 

Firmware Version: CFP1FN2023BR

I have reset the device to factory defaults, manually cleaned the print heads and chips with IPA.

 

Is there somewhere I can obtain the old firmware to flash to restore functionality to my device

 

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
5,553 5,525 326 363
Message 2 of 2
Flag Post
HP Recommended

Hi @Rmc18,

 

I'd like to help with the cartridge issue.

 

I see that you have already tried most of the necessary steps.

 

To provide an accurate solution-

 

Are you using HP Genuine cartridges or non-HP cartridges?

 

Also, try single-cartridge mode-

 

The printer you own can work in single-cartridge mode, wherein the printer will be able to print with one cartridge in the printer.which will help us identify if its a cartridge issue or a printhead issue 

 

To try single-cartridge mode follow the below steps:

 

remove the black ink from the printer, leave the color in and try printing 
then remove the color ink and, insert the black  in and try printing 

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation