HP Envy 4527

[ValerieJean43]

My printer refuses to print in colour. I have put in a new colour cartridge.

[A_Gayathri]

Hi @ValerieJean43 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP Envy 4527 printer is not printing in color despite having a new color cartridge, you can try the following troubleshooting steps:

1. Check the Printer Settings:

• Open the Print Settings on your computer before printing and ensure that the Color option is selected (not set to Black & White or Grayscale).
• For Windows:
  • Open the Control Panel > Devices and Printers.
  • Right-click on your HP Envy 4527 printer and select Printing Preferences.
  • Under the Color tab, make sure Color is selected and not Grayscale.

2. Check the Ink Cartridge:

• Verify that the new color cartridge is properly installed.
• If it’s installed correctly, check that the protective tape has been removed from the cartridge.

3. Print a Test Page:

• Try printing a self-test report or diagnostic page to see if the issue is with the printer itself.
• To do this, go to the Control Panel of the printer, navigate to the Tools or Settings menu, and select Print Report or Print Test Page.
• If the test page does not print in color, it could indicate an issue with the printer's ink delivery system.

4. Run Printer Diagnostics:

• On your computer, open the HP Smart app or HP Printer Assistant.
• Use the Printer Diagnostics tool to check for any errors or issues with the printhead or ink cartridges.

5. Clean the Printhead:

• Sometimes, the printhead gets clogged, preventing the color ink from printing correctly.
• Use the printer’s built-in tool to clean the printhead (check the printer’s manual or settings on the printer display).
• You can also perform a manual cleaning of the printhead using a lint-free cloth and water, but be sure to follow the printer’s instructions carefully.

6. Check for Firmware Updates:

• Ensure your printer’s firmware is up to date by checking the HP website or using the HP Smart app. Sometimes, updates can resolve printing issues.

7. Reset the Printer:

• If all else fails, try performing a factory reset on the printer. This can sometimes resolve configuration or software issues that might be causing the problem.

I hope this helps. 

Take care and have a good day.

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