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Message 1 of 2
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Flag Post

Solved!

HP Envy 5010 printer

HP Recommended
HP Envy 5010
Android 9.0 Pie

Hello,

I just bought the HP Envy 5010 printer but when trying to set up i get "Only one set of HP Instant Ink Ready cartridges can be used in a printer. Remove and replace with other cartridges."

The cartridge in it is new (the one that came with the printer) so it shouldn't be telling me to change it yet. Do you know how i can sold this issue?

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@gr8fl, Welcome to the HP Support Community!

 

Does it say 'HP Instant Ink' on the ink cartridges that came with the printer or 'Setup ink cartridges'?

 

Let us try these steps:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Also, perform the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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