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‎11-07-2021 04:46 AM

HP Recommended
Product: Pavillion
Operating System: Microsoft Windows 10 (64-bit)

I have purchased twice now the correct cartridges for my HP ENVY 5020 and both times i continue to get ` incompatible cartridge  ` message so i am unable to print .  I did bring this printer with me from the uk last year so not sure if that is something to do with it  even though it worked with the original cartridges in it ? Have followed trouble shoot steps and no luck to getting it fixed . Hope someone can help .

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1 REPLY 1

‎11-07-2021 06:44 PM

HP Recommended

You will need to Contact HP to request a "Regionalization Reset". There should not be any charge for this, it is covered as part of the cartridge warranty. You will need to have access to your computer and printer while on the line with HP. You will also need to have a set of cartridges for the new region, once the reset is complete cartridges from the original region will no longer work.  HP's web page on the subject is here.


Bob Headrick,  HP Expert

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