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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Timelord2000
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HP Envy 5020 keeps cancelling print jobs

HP Recommended
HP Envy 5020
Microsoft Windows 8.1 (64-bit)

HP Envy 5020 keeps cancelling all print jobs.
Both cartridges are near to full. Genuine HP.

Uninstalled all driver. Checked windows System.

Ran the Scan system. re-installed HP "HPEaseyStart_12_7_11.exe"

Internet and Wifi working checked this by going to the printers IPP address and using the HP Printer menu there.

 

Problem

A print job is sent to printer

It wants to connect to HP Ink with two Options "Connect and "OK".

The response is the same for both buttons:

I click connect and it tries to update HP Ink status.  A few seconds later it show a progress bar cancelling the print job.

It will even cancel Test, Network print pages.

 

Any help ideas much appreciated.

 

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