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TopCatTim
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Message 1 of 6
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Solved!

HP Envy 5030 Duplex not flipping on long edge.

HP Recommended
HP Envy 5030
Microsoft Windows 10 (64-bit)

Hello,

 

I have setup an HP Envy 5030 All-In-One device to print wirelessly. I need it to duplex print, flipping the paper along the long edge.

 

The device works perfectly when printing from an iPad & an iPhone. However, I have 2 Windows 10, 64-bit Home laptops, one of which duplex prints & flips along the long edge but the other laptop will not flip along the long edge; it only flips along the short edge regardless of the setting in Printer Properties being set to Flip along the long edge.

 

Any help with this issue would be appreciated, thank you.

 

Best wishes,

TopCatTim.

1 ACCEPTED SOLUTION

Accepted Solutions
sandytechy20
HP Support Agent
HP Support Agent
32,959 25,513 1,686 1,899
Message 2 of 6
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HP Recommended

@TopCatTim

 

Welcome to HP support community.

 

Update the printer firmware

Here are the steps:- Click here

 

 

Perform root level uninstallation to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

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5 REPLIES 5
sandytechy20
HP Support Agent
HP Support Agent
32,959 25,513 1,686 1,899
Message 2 of 6
Flag Post
HP Recommended

@TopCatTim

 

Welcome to HP support community.

 

Update the printer firmware

Here are the steps:- Click here

 

 

Perform root level uninstallation to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
TopCatTim
Author
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Message 3 of 6
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Hello Sandytechy20,

 

Many thanks for your reply; I do appreciate your help.

 

I am away from the printer for a while but I will do as you suggest the next time I am with it.

 

Best wishes,

 

Tim.

Was this reply helpful? Yes No
sandytechy20
HP Support Agent
HP Support Agent
32,959 25,513 1,686 1,899
Message 4 of 6
Flag Post
HP Recommended

@TopCatTim

 

Yes, you can try the steps at your leisure and let me know how it goes.

 

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
TopCatTim
Author
New member
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Message 5 of 6
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HP Recommended

Hello!

 

Many thanks for your help; the issue is now resolved.

 

Best wishes to you all.

 

Tim.

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sandytechy20
HP Support Agent
HP Support Agent
32,959 25,513 1,686 1,899
Message 6 of 6
Flag Post
HP Recommended

@TopCatTim

 

Good to know that the issue is resolved.

Feel free to contact us in the future if you need nay assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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