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Message 1 of 2
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Flag Post

HP Envy 5030 - Won't print properly

HP Recommended
HP ENVY 5030
Microsoft Windows 10 (64-bit)

Hello,

 

I have tried doing a hard-reset, updating drivers, cleaning the printer heads and nozzles but the printed page comes out streaky and no black ink at all.  There is no error message that comes up and it is connected to the wi-fi with a reasonable amount of ink.

 

When I print out the Quality Diagnostic Report there is nothing on the page except blue, pink and yellow boxes and lines. Is the cause of not printing black because it is installed with a 304XL cartridge?

 

Any help appreciated, thank you.

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Momochi22, Welcome to HP Support Community!

 

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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