HP Envy 5030 stuck display

[Schlumpfe]

Hello

The other day I glanced at my printer and saw an error screen. and display was with a blue screen.

The power buttom was not responding, so I did the usual, removed the power cable, waited 30 seconds, plugged back in   - it gets stuck on the start up screen pictured but it never getting past two dots.

The printers is powered in my living room where all other my electronics (OLED TV, WIFI, Stereo, Home Theather) stay powered in (in separate outlets).

The printer is installed in this place since 2020, never changed anything.

I've tried many instructions already I found on HP community support (by the way several reports about this failure). Nothing works (Removing cable, keeping power buttom pressed, change outlet etc...).

I can't do any hard reset as the carriage doesn't move (I've managed to get the colour one out but the black one is inaccessible).

I tried installing HP software on my computer but it only searches for printes wifi, no option to use an USB cable from a PC. I am hopeless. Can I get some further assistence?

[Max3Aj]

@Schlumpfe, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

From what you've described and shown, your HP ENVY 5030 is stuck during startup, freezing on the HP logo with two dots, which typically indicates a firmware corruption or hardware failure.

This issue is unfortunately common in this series, often linked to:

• A failed firmware update (automatic or accidental),
• A corrupted internal memory,
• Or sometimes a defective formatter board.

Since you've already tried the basic troubleshooting steps (power cycling, changing outlets, holding the power button, etc.), here are a few advanced suggestions you can try:

Turn off the printer.

• Hold Back and Cancel (or Power and Cancel) simultaneously.
• While holding, plug the printer back in and power it on.

Disconnect All Cables Except Power

• Remove USB or network cables.
• Power on with only the power cable connected.
• Wait 5–10 minutes to see if it progresses past the logo.

Try USB Firmware Recovery (if available)

HP sometimes provides a firmware recovery tool via USB:

• Download the HP Firmware Recovery Utility from HP’s support site.
• Connect the printer via USB to your PC.
• Run the tool and follow on-screen instructions.

If your PC doesn’t detect the printer, this step may not work.

If these steps don't help, then we suggest you please visit the nearest HP authorized service center, the service team will check and assist you. 
Kindly follow this link to locate the nearest HP service center: HP® Service Center Locator - Deutschland | HP® Support
(Select the country from the dropdown menu and enter the city name or pincode) 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support

[Schlumpfe]

How is this supposed to work, I am wondering.

The printer has only one physical button: Power On/Off

The other button  suggested to keep pressed they are touch buttons, this only works after booting up the microprocessor, this kind of buttons are not self initializing in any type product. The “Cancel” option in this printer only appears in the touch display by the moment some “task” is on going like scanning, printing, copying, but wait? Wow, the printer does NOT even start up!

I am impressed that HP has never considered any kind of other reset resetting function in the main logical board, whether internal or external to overcome this kind of situation. It’s a pretty much basic.

More astonishing is this “ready to use” useless guidelines customer service has available to offer its customers. It is so ashamed the weak troubleshooting HP engineering and quality department are able to provide its own customer service and also have the balls to call it “advanced”.

To round up the useless support: service support tells you: try a software to update via USB (if available). God help me here! If there is a SW we as a customer expect at least to be advised to used, if there isn’t one (which is not found at HP website) why write this to a customer!?!? Better reply: Lovely customer, the problem you’re facing is known, we offer no solution, you are on your own, good luck.

The next step is for sure naming the root cause as a hardware failure and tell me the product has no solution/can not be repaired. Or even worse, deploy me to an authorized service center and charge me 100€ on a used printer which costs 200€ new. Well, I’ve naively at least tried to get a minimum decent service support here.

[Max3Aj]

@Schlumpfe, Thank you for your response,  

I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

  

I hope this helps! Keep me posted. 

  

Max3Aj

HP Support