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HP Recommended
HP ENVY 5050
Microsoft Windows 10 (32-bit)

The Cover Hinge that holds the print cartridge in, came off. Can this be reattached or is the printer completely broken?

1 REPLY 1
HP Recommended

@klgcle Welcome to HP Community!

 

I understand that the HP Envy 5055 Print Cartridge Flap is broken.

 

In that case, I would suggets you contact our phone support and check for the option. They will help you.

 

Here is how you can get in touch with phone support.

 

 

1)Click on this link - www.hp.com/contacthp/

 

2)Select the product type.

 

3)Enter the serial number of your device or select let HP detect your product option.

 

4)Select the country from the drop-down.

 

5)You should see the HP phone support number or Chat option listed.

 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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