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‎08-25-2019 06:59 PM

HP Recommended
Operating System: Mac OS X 10.10 Yosemite

Hello,

 

Any idea how to fix this? When I print using my Envy 5530 from my Mac, the top and bottom margins are always cut off with a white border, cutting off what is supposed to be printed. This happens with all program I use: Microsoft Word, PowerPoint, Safari, Chrome, etc. Any solutions on how to fix this? I've owned the printer for years and I'm just now trying to see if there's a fix. Thanks.

1 REPLY 1

‎08-28-2019 11:28 AM

HP Recommended

@oilersfan95, Welcome to the HP Support Community!

 

Have you tried making a standalone copy and check if the issue persists?

Are you using  US letter-size sheet to print?

 

Let us try these steps to resolve the issue:

 

Update the printer firmware

Click here to download and install the latest firmware from your MAC.

Click here to know different methods of updating printer firmware.

 

Also, check for any software updates on MAC

Click here to know how.

 

You may also refer to Print Settings Guide (MAC)

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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