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HP Envy 5542 Ink Catridge Problem

HP Recommended
HP Envy 5542
Microsoft Windows 10 (64-bit)

For the last week I have been unable to print anything with my HP ENVY 5542 which is displaying the error "Remove and reinstall the indicated ink cartridge, making sure it is correctly installed".


I've read through the very long HP support page on the issue and tried everything it has said, but I am still getting the error. I removed both cartridges and reinstalled them but the problem persists. If I remove only the black cartridge the message disappears and the printer prints. But when I put the black ink cartridge back it just get stuck again. 


I am subscribed to HP Instant Ink, so I only ever use genuine HP ink cartridges in the printer.


I cannot find a way of directly contacting someone at HP, so I would be very grateful if an HP representative could reply to this thread so that I can get a replacement black cartridge for the printer.


Many thanks,



HP Support Agent
HP Support Agent
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Hi @andersonwyz,


Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 


Let me know. 


And, Welcome to the HP Support Community


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!

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