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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-27-2021 08:38 AM

HP Recommended
Product: HP Envy 5660

Hi,

 

I went to print some documents the other night and go the error message: "Remove and reinstall the indicated ink cartridge, making sure it is correctly installed, and then touch OK"

 

I've tried powering it off and unplugging it, taking the cartridges out and reinstalling, as well as putting brand new cartridges in them.  Nothing is working.

 

Any advice on how to remedy this problem?

 

Thanks!

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