HP Envy 6022e. Just changed ink for 1st time, printer flashing amber near the inks and at top right

[PaulC17]

Just changed inks for 1st time.

 Now flashing amber near inks, top right and near paper output, any help please.?

[Sneha_01]

Hi @PaulC17,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP Envy 6022e printer is experiencing an issue after changing the ink cartridges. The flashing amber lights typically indicate some kind of error. Here are some steps you can take to troubleshoot the issue:

Check Cartridge Installation: Make sure that the ink cartridges are installed correctly. They should click into place firmly and securely. Double-check that you have removed all packaging material, including protective tapes from the nozzles.

Reset the Printer: Turn the printer off, then unplug it from the power source for about a minute. Plug it back in and turn it on. This can sometimes reset any errors that are causing the lights to flash.

Check for Errors on Display: If your printer has a display panel, check for any error messages. These messages can give you more specific information about what might be wrong.

Use Genuine HP Cartridges: Ensure that the cartridges you are using are genuine HP ink cartridges. Sometimes, non-genuine cartridges can cause issues.

Check for Paper Jams: Sometimes, a paper jam can cause error lights to flash. Check the paper path for any stuck pieces of paper and remove them carefully.

Clean the Cartridge Contacts: Dirty or smeared contacts on the ink cartridge or in the cartridge slot can lead to detection issues. Gently clean the metal contacts on the cartridges and inside the printer with a soft, lint-free cloth.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support