HP Envy 6032e printer goes offline this problem is not solved for many users including me

[Peter589]

Almost every time I shut the computer down, on restart the computer is offline. Most times I can get it back online by disconnecting the power plug counting to 10 and reconnecting, after which  the printer goes through a start up dance then reports that it is online. However, sometimes it won't get ack online this way so I have to go through the laborious process of adding the printer all over again. I monitor what the printer is doing through the HP  Smart app.

Plenty of others have reported this fault but because the first to report a problem decided that has printer only went offline when it was updating its software HP seem to have concluded this problem is solved. If it's caused by software updating, my printer must be updating its software for hours every day and the same for several other customers with Envy 6000 series printers. The problem is not solved.

[Dragon-Fur]

@Peter589 

Welcome to the HP Community --

"Plenty of others ..."

True - "Offline" is a common problem.  The reasons for the issue are varied, though, so what solves the problem for one user might not apply to another.  Believing your problems are not solved because others suffer a similar issue makes sense -- we look for commonality and reasons why things that fail for someone else are also failing for us.

What?

Underlying causes frequently include problems that are a result of how the printer is connected to the network -- lack of a static / manual IP address, for example, might allow the printer to disconnect and then not be able to find it's way back to the router / network.

Weak Wi-Fi is common -- too much distance, obstacles, old, outdated, a poorly configured router, or even router placement are among the underlying causes of poor Wireless performance.

Wireless Networks that do not support a separation of 2.4GHz and 5GHz might prove challenging for printers that want (need) to connect and stay connected to one frequency or the other.  Networks that switch frequencies suddenly (possibly) due to traffic load on the router, might knock a printer off the network.

In general, Offline is a condition that can be fixed.

In particular, you will need to find the solution that fits your situation.

If you have not done so, 

Consider / Try one or more of the following ---

Offline Condition

Although the printer appears to be switched on, it does not communicate with other devices on your network.

What you do to correct the issue depends on the underlying cause.

Product Specific

 HP DeskJet, ENVY 6000, 6400 Printers - Printer does not respond and is offline

Additional Resources

 Microsoft - Troubleshooting offline printer problems in Windows

Consider >> Restart All

Restart Everything, including the router that controls your network

Next,

If your printer is assigned a manual / static IP address and it is known that it should be able to find its way back onto the network – Reset the Printer.

Next,

Offline - Known solutions, presented in the order to be completed / considered

  HP printer is offline or not responding - Windows / Mac  

Section “Advanced Troubleshooting” > Solutions specific to Windows / MacOS / HP Smart (Printer Unavailable)

And

TKB Article contributed by HP SofiaML

 TKB - HP printer is offline or unavailable

AND

Wireless Troubleshooting

Switch Off VPN –

and

 Troubleshoot a Wi-Fi connection to an HP printer 

What else?

Should you need stability but have no need of having the printer connected to the Internet (via Web Services), consider using Wi-Fi Direct.

HP printer setup (Wi-Fi Direct)

and

 User Guide - HP ENVY 6000e All-in-One series

 Page 5, Page 7, Pages 10-11, Page 14, Page 24, and Starting on Page 30

===================================

Message Content References

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

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HP ENVY 6032e All-in-One Printer  

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