HP Envy 6255 Error Code 0xB3C6C950

[swaggyt]

Hi All, 

Since a few days ago, my Envy 6255 shows the following error. After a successful restart (power cycle), the printer comes up fine and I am able to print. However, after 10 minutes or so, an error shows up the printer screen: Error Code 0xB3C6C950. At the same time, the three icons on the left of the screen also brink continuously.  If I go to HP Smart on my Windows laptop, it complains the printer status is unknown. 

Any idea what this indicates? I search around but in vain. 

Thanks 

[Anand_Andy · Accepted solution]

Hi @swaggyt,

Welcome to the HP Support Community

I understand you are getting an error message 0xB3C6C950 on your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

We need to perform a Semi full reset to restore the printer back to its original settings.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[swaggyt]

Hi! Thanks for the response @Anand_Andy. Unforutnately I didn't receive any private message from you. I tried the link you sent me but my message box is empty. Do you mind sending again? Many thanks.