HP Envy 6455e is not printing text

[JayD1976]

I'm having issues that my HP Envy 6455e is printing graphics from a file, but not the text. Is there a setting I have incorrect?

[Nal_NR]

Hi @JayD1976,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are facing issues with the Unexpected Text Prints.

Full or partial pages print with random or unrecognizable letters and numbers.

Communication issues between a computer running a Windows operating system and your HP printer might result in pages of garbled text that look like gibberish, or nonsense, or the letters could be scrambled.

Step 1: Cancel the print job

Cancel the print job before performing a printer reset.

• In Windows, search for and open Control Panel.
• Under Hardware and Sound, click View devices and printers.
• Double-click the printer icon, and then double-click See What's Printing.
• The print queue opens.
• Click the print job you want to cancel, and then click Document.
• Click Cancel, and then click Yes to confirm the selection.

NOTE:

If the lights on the printer continue to blink after you cancel the print job, the computer is still sending the job to the printer. Either delete the job from the print queue or wait until the computer finishes sending information. The printer returns to its ready state.

Continue to the next step.

Step 2: Reset the printer

• Resetting the printer can often resolve printing issues.
• With the printer turned on, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait 60 seconds.
• Reconnect the power cord to a wall outlet and to the printer.

• NOTE: HP recommends plugging the printer directly into a wall outlet.

Try to print. If the issue persists, continue to the next step.

Step 3: Download and run HP Print and Scan Doctor

Download and run HP Print and Scan Doctor to automatically identify and resolve the issue.

Try to print. If the issue persists, continue to the next step.

Click here for the remaining steps. 

Update the firmware. Click here.

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.