HP Envy 6455e will not print. Getting a E 4 error code

[DEEEEEEEEEE1]

I continue get an error code of E4. I take out the paper jam. Turn off and then turn on the printer and it happens again. How can I stop the paper jams

[Nal_NR]

Hi @DEEEEEEEEEE1,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand that you are having issues with the E4 error paper jam

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Automatically clear the jam

Paper jams can be real or false. The printer might report a paper jam even when there is no jam.

On the printer control panel, press the Cancel button to automatically clear the paper jam.

Clear jammed paper from the printer

Paper jams can occur in multiple areas of the printer. If you cannot find the paper jam in one area, continue to the next area until the jam is located.

Click here for the remaining steps. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.