HP Envy 6502e E6 error code

[TC2016]

1 year old HP Envy 6502e All In One printer has E6 error flashing.  I have tried to unplug, reinstall drivers and cannot get it to clear the error and print.  

I read in the comments to do a factory reset, but i'm not sure how to do that.

Any suggestions please??

[Raj2111]

Hi @TC2016 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP printer, and I apologize for any inconvenience this may have caused. I'm here to help you today.
 

Here are some steps you can try to resolve this:

• Check for Jammed Paper: Open the printer cover and check for any jammed paper or foreign objects that may be obstructing the carriage's movement. Gently remove any paper or debris you find.
• Reset the Printer: Turn off the printer, unplug it from the power source, and wait for about 1-2 minutes. Plug the printer back in and turn it on again to see if the error clears.
• Inspect Carriage Path: Manually move the carriage to both sides of the printer to ensure it moves freely without obstruction. If it's stuck or does not move freely, there may be a mechanical issue that needs professional servicing.
• Clean the Carriage Rod: If the carriage moves but is making unusual noises or seems to stick, clean the carriage rod with a lint-free cloth lightly moistened with water. Avoid using alcohol or other solvents.
• Update Firmware: Ensure your printer has the latest firmware installed. Sometimes, firmware updates can resolve known issues. Update the firmware on an HP printer

Refer to this link, Click here

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support