HP Envy 7155 AIO Printer Hangs During Startup (HP Logo, Full Bar, One dot)

[Cyberclops]

I needed to change the ink cartridges in the printer.

I turned it off, removed the old cartridges, and inserted the new ones.

When I turned the printer back on it did not complete startup.

The display shows the HP Logo, a full progress bar under that, and one of the seven dots filled under that.

No matter how long I wait it does not seem to progress any further.

I have tried unplugging it from the wall for 30, 60, and even 300 seconds before plugging it back it.

In all cases, I get the same thing.

[Irfan_06]

Hi @Cyberclops,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with your printer that does not boot.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[Cyberclops]

Irwin6,

Thanks for your reply.  However, it did not work for me.  I followed the steps you outlined but it did not make the slightest difference.  I have read several other accounts like this one where they received direct private messages with information or steps on how to fix this issue.  May I please receive the same courtesy?