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‎10-26-2021 06:23 PM - edited ‎10-26-2021 06:32 PM

HP Recommended
Product: HP Envy 7155
Operating System: Microsoft Windows 10 (64-bit)

I'm pretty furious! I have an Envy Photo 7155. It is printing faint white lines across my photos. Please no advice on the millions of printer maintenance routines I should go thru, because I already have and NONE of it changed a thing. I also went and purchased new ink. I removed the driver and reinstalled! Nothing works. Printed paper in black and white and color have NO visible streaks or missing pigment. However, if I print a photo to regular white paper, you can see the streaks thru the color photo.  I'm begging for help. I have a memorial coming and I need to fix this problem ASAP!! HELP!!!!

 

BTW - other people have posted this problem but I have yet to find a solution!!!

Category:
1 REPLY 1

‎10-30-2021 11:48 AM

HP Recommended

Hi@RoQueen, Welcome to the HP Support Community!

 

I understand that need to know that print black and white print will the color cartridge is also used.

 

Don't worry I'll try to help you out.

 

Request you to follow the below troubleshooting steps from the document fix:-

 

Print a Print Quality Diagnostic report

 

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

 

Have a great day! 

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