HP Envy 7640 Black cartridge failure message

[TomZim]

I have an HP Envy 7640 printer with the HP instant ink account.  After installing the first set of ink cartridges everything worked for several weeks.  However I now get an error saying to remove and reinstall the black ink cartridge.  If I do this the printer works for 2-3 pages and then repeats the error message.  Do I have a faulty black ink cartridge and if so how do I get a replacement from the instant ink account (that account says I have MANY more pages left on the black cartridge.

Thanks in advance,

Tom Z

[A-Roxy · Accepted solution]

Hey @TomZim,

Andrea here 🙂 I will be happy to help you with this. If you could send me a private message with your email address associated with your account or your Instant Ink account number and I will get a new black cartridge on its way to you right away.

How To Send A Private Message - https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

Thanks,

Andrea
-HP Instant Ink Support

[TomZim]

I first submitted this problem on October 17.  On October 18th I received this response:

Hey @TomZim,

Andrea here  I will be happy to help you with this. If you could send me a private message with your email address associated with your account or your Instant Ink account number and I will get a new black cartridge on its way to you right away.

How To Send A Private Message - https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

Thanks,

Andrea
-HP Instant Ink Support

I then (twice) sent a private message as instructed with my email address and Instant Ink account number and have received no response.  Could someone please respond to my email address with status?  My original problem submission is shown below:

[And0y]

does it happen, men?