My Printer flashes a blue screen with a picture of a power button and the code : C4EB827F below it. I have had no luck with trying a hard reset and not having luck finding any other remedies....is this printer dead?
Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
Step 1 Hard Reset -
1) Take out the cartridges.
2) Unplug the power cord from the printer & wall.
3) Wait for 30 seconds.
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.
5) Insert the cartridges back into the printer.
Step 2 Update the printer's firmware -
Please refer to "Download firmware updates from the HP website" from this link.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".