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HP Envy 7855 off center printing

HP Recommended
ENVY 7855
macOS 10.15 Catalina

I am having issues printing onto 5x7 paper. I am printing on cardstock and the image prints off center every time. Sometimes it is printing too far left, then it corrects, and goes left again. I can't print more than 1 at a time because it is too unpredictable to know where it is going to print at. Am I doing something wrong?

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IMG_4075.jpg

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HP Support Agent
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@mdcanf2, Welcome to the HP Support Community!

 

According to the printer specifications, this printer supports printing on 5x7 papers.

 

Make sure the media is loaded correctly as shown in this document - Loading Paper, Cards, Envelopes

 

Update the printer firmware

Click here to download and install the latest firmware from your MAC.

Click here to know different methods of updating printer firmware.

 

Also, check for any software updates on MAC

Click the Apple icon > About This Mac > Software Update and install any available update.

 

Check the print settings on the app you are using to print. To know how to change default print settings, refer to - Print Settings Guide

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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I have done all of these and tried printing with different programs. It seems like the printer is having issues feeding the paper in correctly. As you can see in this picture, the bottom of the picture is cut off, and on the back on the invite you can see ink streaks. IMG_4092.jpegIMG_4091.jpg

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HP Support Agent
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@mdcanf2

 

If the issue persists, please reach out to the HP Support in your region regarding the service options for your printer. 

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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