HP Envy 7855 stuck on boot

[Sean207]

My HP Envy 7855 is stuck on the first dot during power on / boot. I have tried unplugging, holding the power button for a power drain, resetting the router, and none of these have worked. What is the trick for a factor reset?

[Hawks_Eye]

@Sean207 

Welcome to the HP Support Community! 

I understand that your printer is stuck on loading screen.

Not to worry, I will be glad to help.

Kudos for trying to troubleshoot, I appreciate your time and patience.

A > Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B >  Kindly refer to the steps on this link https://support.hp.com/us-en/document/ish_1776648-1643972-16 to update the printer firmware and let me know if that resolves the issue.

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Take care, and have an amazing day! 
 
Regards, 
Vince_0406

[Sean207]

No - this did not resolve the issue. The printer powers on, gets to the loading screen and freezes on the first dot. I cannot update firmware because the unit is stuck in boot cycle