HP Envy 7855 won't start up

[marfadk]

My Envy 7855 printer won't start all the way up. The power will come on but it won't progress past the first screen and come all the way on (see photos of screen). I can't push the power button, nothing happens. I can't tap anything on the screen, nothing happens. I've tried unplugging for over 5 minutes, and also tried plugging directly into a wall socket. I read that someone else had this problem and they had to reset their printer. Can someone help me with this? Thanks!

[Kuroi_Kenshi]

Hi @marfadk,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your HP Envy 7855 powers on but gets stuck on the startup screen and won’t respond to buttons or touch. Let’s go through a few steps to help it start properly.

Unplug the printer and remove any memory devices
Disconnect the power cord from the back of the printer.
Remove any inserted USB drives or SD cards, then wait 60 seconds.

Plug the power cord directly into a wall outlet
Avoid surge protectors, extension cords, or power strips.
Reconnect the power cord firmly to the printer and wall outlet.

Perform a Power Reset with the printer powered ON
If the display is frozen, unplug the power cord while the screen is still lit.
Wait 30 seconds, then plug it back in and let it restart automatically.

Try the “Power + Cancel” reset
With the printer unplugged, press and hold the Power button and the Cancel (X) button.
Keep holding both buttons while reconnecting the power cord, then release after 10 seconds.

Leave the printer connected with power ON for 10–15 minutes
A stalled firmware may need time to complete loading.
Do not press buttons during this period; allow the screen to update on its own.

Check that the ink carriage is not stuck internally
If you hear unusual noise or no movement inside, lift the scanner lid slightly.
Look for any jammed papers or cartridges preventing startup.

Try starting without cartridges (only if startup screen changes)
If the printer turns further on after any reset attempt, remove the ink cartridges.
Then restart again to check if the display moves past the frozen logo.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[marfadk]

Thanks for your reply but that did not work. There is no cancel (X) button on the outside of the printer. Any other ideas?

[Kuroi_Kenshi]

Hi @marfadk,

Thank you for checking those steps, and thanks for pointing out that your model doesn’t have an external Cancel (X) button. Let’s try a version of the reset tailored to the Envy 7855:

1) Perform the power reset again, but without pressing any buttons
Unplug the printer while the screen is still lit, wait 60 seconds, then plug it back in directly to a wall outlet and let it restart by itself.

2) Try starting with the cartridges removed
If the screen freezes again on the logo, unplug the printer, open the ink access area, remove the cartridges, then plug it in and power it on without installing them.
If the screen progresses further without ink, that tells us the issue is cartridge-related.

3) Check the scanner lid and internal carriage movement
When you power it on, gently lift the scanner lid slightly and listen/observe for carriage movement. If the carriage is stuck, the printer will freeze on startup.

4) Leave the printer powered ON for 10–15 minutes
Even if the display is frozen, let it sit powered on. Sometimes stalled firmware finally loads after a delay and allows the next screen to appear.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[marfadk]

Thanks, again, for your suggestions. None of those suggestions helped. It is still frozen.

[Kuroi_Kenshi]

Hi @marfadk,

Welcome to the HP Support Community! 

We're here to help you tackle that malfunction! Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

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We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,