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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
drahma002
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HP Envy 7858 Freezes at 1st Dot on Startup - PLEASE HELP!!

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HP Envy Photo 7858

My printer is getting stuck on the first dot when starting up and will not boot up.  I have unplugged it and replugged it in, done a power drain and reset, printer is plugged directly into the wall...nothing is working!  There has been no hardware changes or trauma, no software updates that I know of, so I am not sure what the issue is. I have seen  some users with the same issue getting instructions in their PMs about a "hard reboot" and saying that has solved the issue and I would like to know what this option is.  At this point I cannot print or scan anything and I am really frustrated....Can someone help me with this? Thanks in advance for any help!

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Kumar0307
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@drahma002, Welcome to the HP Support Community!

 

I understand you are not able to print. Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
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Toecurler
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My 7958 is freezing at the first dot on startup

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Toecurler
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I’m having the same issue 

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Kumar0307
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@Toecurler, Welcome to the HP Support Community!

 

I have sent you a private message with a set of instructions to perform a reset. Kindly check the same, this might help you to resolve this issue. Check next to your profile name, you should see a little blue envelope, please click on it.  

 

Let me know how it goes.

KUMAR0307
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Joangd5
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I have the same issue on hp 7855 need instructions also

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Kumar0307
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@Joangd5

 

I have sent you a private message with a set of instructions to perform a reset. Kindly check the same, this might help you to resolve this issue. Check next to your profile name, you should see a little blue envelope, please click on it.  

 

Let me know how it goes.

KUMAR0307
I am an HP Employee

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Perplexed2021
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I am having the same issue with my HP Envy Photo 7855. I hope it has not aged out. This is the best printer I have used in 15 years. 

I have executed the unplug-5-minutes-press-button-30-seconds-plug-in-direct-to-wall steps numerous times. No movement beyond the first dot. May I also have the hard reset instructions to try to fix this?

 

Thank you!

Perplexed2021

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Kumar0307
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@Perplexed2021

 

If the printer is stuck on this screen, you will not be able to perform the reset. However, I have sent you a private message with a set of instructions to perform a reset. Kindly check the same, this might help you to resolve this issue. Check next to your profile name, you should see a little blue envelope, please click on it.  

 

If this does not work, please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Let me know how it goes.

KUMAR0307
I am an HP Employee

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staceytwebster
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I have the same issue sir.  Please send me the instructions for the hard reset...

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