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bigbill2
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HP Envy 7858 I can't print several different pages on one sheet of paper

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HP Pavilion Desktop 550-027c
Microsoft Windows 10 (32-bit)

In the upper part of the Print Selection Device I get a message: Total  Can't Calculate when  I try to print 2 or more ages on one sheet of paper.  I f I just use i page for one sheet it goes very slow but  prints out the informaton

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The_Fossette
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@bigbill2

 

I reviewed your post and I understand that you are unable to print several pages on one page.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Are the other documents printing fine?

Are you facing the speed issue when you make a copy?

 

Meanwhile, I recommend you follow the below steps and check if it helps.

 

  1. With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet. 
  2. Remove USB cable, if present. 
  3. Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge. 
  4. Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer. 
  5. Turn on the printer and wait till warm-up period finishes and the printer is idle.

 

If you continue facing the issue, then root uninstall the printer and then reinstall it, and test.

 

Here is how it is done.

 

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Download and install the printer software from the below link.

 

http://hp.care/2nikIQ9

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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bigbill2
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Thanks for your help.  I tried your suggestions but that did not solve my problem.   I tried another Browser and I was able to print multiple pages on the front side of one sheet of paper. So the problem seems to be the Browser Microsoft Edge. My updates on drivers and other items are updated every single day so it s not an update probem

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The_Fossette
HP Support Agent
HP Support Agent
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@bigbill2

 

I recommend you uninstall Edge browser and reinstall it once and test.

 

Let me know how it goes.

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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bigbill2
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I found a way to print those different pages on one sheet of paper by changing the preferences in the Control  Panel Print Section but not changing those in the Print  Dialog for the PDF.I also removed the other information off the face of the screen

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The_Fossette
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HP Support Agent
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@bigbill2

 

Perfect, I am really glad to hear that!

 

If any other questions arise, please feel free to write back to me.

 

Cheers!

The_Fossette
I am an HP Employee

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