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‎08-21-2020 09:07 AM

HP Recommended
Product: HP Envy Photo 7155
Operating System: macOS 10.15 Catalina

I just received my HP Envy Photo 7155 printer without the set up ink cartridges. I’ve seen others be able to bypass the set up ink process! Please help! 

1 person had the same question
3 REPLIES 3

‎08-21-2020 09:38 AM

HP Recommended

Hello JadeMT, 

 

I have emailed you the steps that should fix the issue.

Kindly check your INBOX by clicking the Envelope Icon on the top right of this window.

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
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‎08-21-2020 10:20 AM

HP Recommended

Your steps did not work, as I do not have cartridges to take out. Therefore I cannot complete the rest of the steps. 

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‎08-21-2020 10:31 AM

HP Recommended

Hello, 

 

You need to have the regular cartridges  HP 64 ( if you are in USA)  handy before you try the steps provided.

Please visit www.hp.com/go/suresupply 

 

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Was this reply helpful? Yes No
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