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HP Recommended
HP Envy Photo 7855 All in One Printer
Microsoft Windows 10 (64-bit)

There is not a category for my problem. The warranty for my HP Envy Photo 7855 All in One Printer just ended two weeks ago and all of a sudden today the printer stopped working! I was printing something and it started making a loud grinding sound which I've never hear before so I turned it off. I can't do any diagnostics because it won't even turn on now so it can't detect the printer. I press the power button but no lights come on (and everything is plugged in correctly). Am I out of luck or is there something I can do about this? I'm guessing HP won't give me a break even though the warranty ended only 2 weeks ago.  If I have to bring it in for repair I don't know if it's even worth it!

1 REPLY 1
HP Recommended

Hi @Shari2528,

 

I'd like to help!

 

I understand that the printer wont turn on

 

Try the below steps -

 

Reset the product

 

With the printer turned on, disconnect the power cord from the rear of the printer.

Unplug the power cord from the wall outlet.

Wait at least 60 seconds.

Plug the power cord back into the wall outlet.

Reconnect the power cord to the printer.

Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 

 Also, try updating the printer's firmware -HP Printers - Updating or Upgrading Printer Firmware  

 

If the issue persists, I'd suggest you Contact HP in your region regarding the service options for your printer

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.