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‎09-08-2020 05:33 PM

HP Recommended
Product: HP Envy Photo 7855
Operating System: Microsoft Windows 10 (64-bit)

Error: "Remove and reinstall the indicated cartridge, (black) making sure it is correctly installed."  I did this numerous times; unplugged and plugged in the printer; went to Office Max/Office Depot and got a new cartridge, all to no avail.  Also cleaned the printer contacts and the contacts on both the old and new cartridges.  No change.

This printer is just out of warranty and hasn't even been used all that much.  I subscribe to the Instant Ink. 

Help!!!

1 REPLY 1

‎09-08-2020 07:18 PM

HP Recommended

@Jegresham, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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