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HP Envy Photo 7855 - missing set up cartridge, I bought refurbished. I have one new that I use at ho

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HP Envy Photo 7855
Microsoft Windows 10 (64-bit)

HP Envy Photo 7855 - missing set up cartridge, I bought refurbished. I have one new that I use at home, and a refurbished thru amazon from Tech Outlet Mall. The refurbished version keeps asking for set up ink cartridge, evidently the ones supplied are not setup cartridges. How can I get the refurbished version to operate - I have registered both printers on HP website

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@Robertf123, Welcome to the HP Support Community!


To bypass the message on the printer the only option left is to perform an OOBE reset and re-initialize the printer.  


The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  


In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

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