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‎08-13-2020 04:36 PM

HP Recommended
Product: HP Envy Photo 7855
Operating System: Microsoft Windows 10 (32-bit)

Tried to print an envelope; printer said it was out of paper.  Restarted the printer.  Envelope printed but blue screen error message appeared and printer stopped working.  Removed power cords, etc. , waited, plugged in again and printer starts to boot but does not finish booting.  The "solid line" under the hp logo boots to the end, but the 7 circles below stay empty and printer will not do anything else.  Tried all the automatic fixes and chats

2 people had the same question
5 REPLIES 5

‎08-16-2020 03:46 PM

HP Recommended

@Allen20

 

Welcome to the HP Support Community.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the forums page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

 


I am an HP Employee

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‎09-08-2020 04:32 PM

HP Recommended

same thing

Tried to print an envelope; printer said it was out of paper.  Restarted the printer.  Envelope printed but blue screen error message appeared and printer stopped working.  Removed power cords, etc. , waited, plugged in again and printer starts to boot but does not finish booting.  The "solid line" under the hp logo boots to the end, but the 7 circles below stay empty and printer will not do anything else.  Tried all the automatic fixes and chats

Was this reply helpful? Yes No

‎09-09-2020 01:34 PM

HP Recommended

@JRisk1

 

Welcome to the HP Support Community.

 

Which Printer do you have?

 

Thanks 🙂


I am an HP Employee

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‎09-09-2020 01:40 PM

HP Recommended

It is an HP ENVY Photo 7855.  It is working again now but I  am having to reboot it about 20 times per week.   Also getting error message that I have no photo paper and I have never printed a photo since I owned it.  I think it needs a reboot or something.  The software is up to date.

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‎09-10-2020 02:34 PM

HP Recommended

@JRisk1

 

Which operating system is installed on the computer to which this printer is connected?

 

Meanwhile:-

 

Try the steps mentioned in this HP document to create a custom paper size and print:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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