cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 6
137
Flag Post

HP Envy Photo 7855 printer stopped working

HP Recommended
HP Envy Photo 7855
Microsoft Windows 10 (32-bit)

Tried to print an envelope; printer said it was out of paper.  Restarted the printer.  Envelope printed but blue screen error message appeared and printer stopped working.  Removed power cords, etc. , waited, plugged in again and printer starts to boot but does not finish booting.  The "solid line" under the hp logo boots to the end, but the 7 circles below stay empty and printer will not do anything else.  Tried all the automatic fixes and chats

5 REPLIES 5
Highlighted
HP Support Agent
HP Support Agent
11,700 11,686 646 482
Message 2 of 6
Flag Post
HP Recommended

@Allen20

 

Welcome to the HP Support Community.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the forums page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

 


I am an HP Employee

Reply
0 Kudos
Highlighted
New member
2 2 0 0
Message 3 of 6
Flag Post
HP Recommended

same thing

Tried to print an envelope; printer said it was out of paper.  Restarted the printer.  Envelope printed but blue screen error message appeared and printer stopped working.  Removed power cords, etc. , waited, plugged in again and printer starts to boot but does not finish booting.  The "solid line" under the hp logo boots to the end, but the 7 circles below stay empty and printer will not do anything else.  Tried all the automatic fixes and chats

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
11,700 11,686 646 482
Message 4 of 6
Flag Post
HP Recommended

@JRisk1

 

Welcome to the HP Support Community.

 

Which Printer do you have?

 

Thanks 🙂


I am an HP Employee

Reply
0 Kudos
Highlighted
New member
2 2 0 0
Message 5 of 6
Flag Post
HP Recommended

It is an HP ENVY Photo 7855.  It is working again now but I  am having to reboot it about 20 times per week.   Also getting error message that I have no photo paper and I have never printed a photo since I owned it.  I think it needs a reboot or something.  The software is up to date.

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
23,999 23,889 1,321 1,406
Message 6 of 6
Flag Post
HP Recommended

@JRisk1

 

Which operating system is installed on the computer to which this printer is connected?

 

Meanwhile:-

 

Try the steps mentioned in this HP document to create a custom paper size and print:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation