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‎03-21-2022 12:09 PM - last edited on ‎03-24-2022 06:43 AM by HP Administrator

HP Recommended
Product: HP ENVY Photo 6255 All-in-One Printer
Operating System: Microsoft Windows 11

HP Ink Cartridge problem error message:

Continually Can't Print due to the following error message:

The indicated cartridges are not communicating correctly with the printer.  If this problem persists, replace the cartridges.

 

I have troubleshot using the online automated chat system but this problem continually occurs so that I can't print.  HP customer care seems to be unreachable to retrieve a new ink cartridge with my online subscription to INSTANT INK.  Need help to finally print again.

1 person had the same question
1 REPLY 1

‎03-24-2022 11:17 AM

HP Recommended

@ps24-1

 

Welcome to HP Support Community! 

 

To assist you better, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post. 

  

I have sent you a private message, reply to the message with your details. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link. 

 

Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


I am an HP Employee

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