• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP Envy 4520
Microsoft Windows 10 (32-bit)

My HP Envy 4520 will print in black but not in color. It will not copy in color either. The color ink levels look a bit low but it does not tell me to change them. I recall it printing color fine last year but I have not used the printer for color in some time.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

 

@jdvanvalin

Welcome to the HP Forums 🙂 

I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

 

As I understand the printer doesn't print in color anymore,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Have you ensured genuine HP ink is being used?

Did you check if the copier works as a stand alone?

 

While you respond to that, here's what you need to do:

 

Step 1: Use genuine HP ink cartridges

Before you begin, make sure the ink cartridges are compatible with your printer.

HP recommends that you use genuine HP ink or toner supplies. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. If you do not use genuine HP cartridges, the steps in this document might not resolve the issue. To check the authenticity of your cartridges, go to http://hp.care/2puYRDc.

Visit HP SureSupply to check ink or toner cartridge compatibility or purchase replacement cartridges and other supplies.

  1. Go to HP SureSupply.

  2. If necessary, select your country/region.

    Figure : Country/region selector

    Selecting your country/region
  3. Follow the on-screen instructions to order new supplies or check cartridge compatibility with your printer.

You can also purchase genuine HP cartridges and supplies from other retailers.

If the issue persists, and you are using genuine ink cartridges, continue to the next step.

 

Step 2: Check estimated ink levels

Low ink levels can impact print quality. Check estimated ink levels to see if any ink cartridges are critically low or empty.

   NOTE:

Ink level warnings and indicators provide estimates for planning purposes only. When an indicator shows low ink levels, consider having a replacement ink cartridge available to avoid possible printing delays. You do not need to replace ink cartridges until print quality becomes unacceptable.

On the printer control panel, touch the Ink icon  to display the current estimated ink levels.

Figure : Example of estimated ink levels displaying full ink cartridges

Image:  Example of estimated ink levels displaying full ink cartridges.

 

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: http://hp.care/2BWgWj0

(By the end of this article all the issues should be resolved)

 

Keep me posted,

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

Riddle_Decipher
I am an HP Employee

View solution in original post

6 REPLIES 6
HP Recommended

 

@jdvanvalin

Welcome to the HP Forums 🙂 

I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

 

As I understand the printer doesn't print in color anymore,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Have you ensured genuine HP ink is being used?

Did you check if the copier works as a stand alone?

 

While you respond to that, here's what you need to do:

 

Step 1: Use genuine HP ink cartridges

Before you begin, make sure the ink cartridges are compatible with your printer.

HP recommends that you use genuine HP ink or toner supplies. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. If you do not use genuine HP cartridges, the steps in this document might not resolve the issue. To check the authenticity of your cartridges, go to http://hp.care/2puYRDc.

Visit HP SureSupply to check ink or toner cartridge compatibility or purchase replacement cartridges and other supplies.

  1. Go to HP SureSupply.

  2. If necessary, select your country/region.

    Figure : Country/region selector

    Selecting your country/region
  3. Follow the on-screen instructions to order new supplies or check cartridge compatibility with your printer.

You can also purchase genuine HP cartridges and supplies from other retailers.

If the issue persists, and you are using genuine ink cartridges, continue to the next step.

 

Step 2: Check estimated ink levels

Low ink levels can impact print quality. Check estimated ink levels to see if any ink cartridges are critically low or empty.

   NOTE:

Ink level warnings and indicators provide estimates for planning purposes only. When an indicator shows low ink levels, consider having a replacement ink cartridge available to avoid possible printing delays. You do not need to replace ink cartridges until print quality becomes unacceptable.

On the printer control panel, touch the Ink icon  to display the current estimated ink levels.

Figure : Example of estimated ink levels displaying full ink cartridges

Image:  Example of estimated ink levels displaying full ink cartridges.

 

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: http://hp.care/2BWgWj0

(By the end of this article all the issues should be resolved)

 

Keep me posted,

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

Riddle_Decipher
I am an HP Employee

HP Recommended

Thanks Riddle. The color ink is the original cartridge that came with the printer. The copier does work as a stand-alone but does not print color, only black/gray.

 

As the color ink level does look low (but not empty) I will order a new cartrdige and report back.

HP Recommended

 

@jdvanvalin

Thank you for replying,

Please take your time and get back to me with the results,

I'll be awaiting your response and would be glad to help.

 

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

 

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Good Luck!

Riddle_Decipher
I am an HP Employee

HP Recommended

The new color cartridge arrived yesterday from HP and I put it in. The printer now does print and copy in color! I don't recall printing in color much since I bought the printer, and it didn't dispaly as empty ... but maybe the ink just dried up. Anyway thanks for your help!

HP Recommended

Done  all that.  Still does not print in color

HP Recommended

You are worthless!   I need a solution and someone who can give me answers, not some community suggestion box.!!!!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.