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Message 1 of 4
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HP Envy printer won't print black

HP Recommended
HP Envy 7645 Printer
Microsoft Windows 10 (32-bit)

My printer won't print black ink.  It will print in single cartridge mode just fine with the colored cartridge, but it won't print with the black cartridge.  I've looked online for helpful tips, but nothing seems to work.  I've tried using the printer's cleaning capability multiple times, I've tried aligning, I've tried manually cleaning the cartridge by hand, and I've even tried resetting the printer to its default factory setting.  And I've tried with multiple black cartridges.  But nothing seems to work.  It's like there's some sort of disconnect between the printer and the black ink jet.  Is there any way to fix this?  Or is this printer beyond repair?

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HP Recommended

@DarthRaider

 

Welcome to the HP support community.

 

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this could be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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Hey Sandytechy20, thank you so much for getting back to me.  I clicked on the HP support link that you sent me, but I could not find a link for "Show Options" after I typed in my serial number.  My product's warranty is expired, but I was hoping I could still send it for some maintenance.  I'd be more than willing to pay for it to be serviced.  Will HP allow that?  Or will they not accept a printer that has expired its warranty date?

 

From, DarthRaider

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HP Support Agent
HP Support Agent
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@DarthRaider

 

I am sending you a private message with the steps to reach HP's support. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

Cheers.

Sandytechy20
I am an HP Employee

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